Contact Happy Wan

The fastest way to reach us is email: support@happy-wan.app. We usually reply within one to two business days.

What To Include

• The email address you signed in with.
• For a video problem: roughly when you ran it, the mode you used and, if you can, the first words of your prompt.
• For a billing question: the order date and the plan or credit pack you bought.

Common Requests

• A video failed: failed runs refund their credits automatically. If a finished video is clearly broken, tell us and we will look at it.
• Billing, subscriptions and refunds: you can cancel a subscription from your account settings. Unused credits can be refunded within 7 days of purchase; write to us.
• Privacy and data deletion: ask us to export or delete your account data, uploads or videos.
• Abuse or rights reports: if you believe a video made here uses your likeness or work without permission, send the details.

Support Tickets

Signed-in users can also open a support ticket from the help button on the site and attach screenshots.